Cancellation and refund policy
CANCELLATION AND REFUND POLICY REFERENCE NOTICE This policy is reference text for the demonstration and must be adapted with legal and commercial advice before it is published as the final car-rental policy. Dominican Republic time is used for deadlines, based on the confirmed pickup time. More than 48 hours in advance If you cancel more than 48 hours before pickup, you may request cancellation without a fee. When no advance charge has been made, the hold or reservation is released without a payment to refund. If an eligible payment or deposit exists, the amount received for the rental and extras is refunded, except for any non-refundable charge disclosed before confirmation. Request the refund through the reservation contact channel. It is normally processed within 5 to 10 business days after the cancellation is approved. The time for funds to appear depends on the bank or card issuer. Under this demonstration’s configured pay-on-delivery mode, the main payment is made when the vehicle is received, so there is normally no online rental charge to return. Between 24 and 48 hours in advance If you cancel between 24 and 48 hours before pickup, this reference policy allows a refund of 50% of any rental and extras paid in advance. The remaining 50% may be retained as a cancellation charge for the reserved vehicle and blocked availability. If no advance payment was made, the merchant may record a charge only as described in the confirmation and final agreement. Less than 24 hours in advance A cancellation less than 24 hours before pickup may result in a charge of up to 100% of the first reserved day or the amount paid in advance, subject to the final policy and applicable law. Extras that were not prepared may be treated differently if the agreement says so. Before traveling, check the condition that applies to your reservation in its confirmation. No-show If you do not arrive at the meeting point and do not contact us within 2 hours after the scheduled time, the reservation may be marked as a no-show. A no-show may forfeit any advance payment and release the vehicle to another customer. Under pay-on-delivery, an automatic charge is not made for a reservation that did not arrive, but contractual charges may apply if they were accepted and are legally enforceable. Delayed flight A delayed flight should not be treated as a no-show before we have been contacted. Send your flight number and the airline update through WhatsApp at +1 809 555 0147. We will try to keep the vehicle and move the delivery time. If the delay exceeds our operating capacity or the reservation must move to another day, we will explain the alternatives and any rate difference. Cancelled flight If the airline cancels your flight, notify us as soon as you receive the notice and send the new itinerary if possible. We will assess rescheduling, a credit, or a refund based on availability, notice timing, and amounts actually paid. A cancelled flight does not automatically guarantee a full refund when reported within 24 hours or after a no-show, so contacting us before pickup is important. How to request cancellation Email reservas@rentascaribe.do or message +1 809 555 0147 with your name, reservation code, email used, and reason. Do not send full card numbers. We will confirm receipt in writing, the approved amount, and the applicable refund method.